Terms and conditions

About these terms

These terms are between you and Gleamers, a mobile cleaning business in Liverpool. They cover car valeting and detailing, and carpet, sofa, rug, mattress and commercial cleaning. They apply when you book with us on Setmore, on WhatsApp, by phone or through the contact form.

The owner's business name and address for service will appear here before launch.

Prices and quotes

Our prices are on the Prices page. Where a price says "from", the final price depends on the size of the vehicle or the job.

Very dirty cars may cost a little more. We say before we start.

For carpets, sofas, rugs and mattresses we quote from a photo, or after we have seen the job. Send a photo on WhatsApp and we will tell you the price. If the job turns out different from the photo, we tell you the new price before we start, and you can say no.

We do not add anything to the price after the job without agreeing it with you first.

Booking

You can book on Setmore, on WhatsApp or by phone. A booking is made when we confirm it to you. We tell you the day, the time and the price.

Your right to cancel

If you book online, on WhatsApp or by phone, you have the right to cancel within 14 days, without giving a reason. This right comes from the Consumer Contracts Regulations 2013.

• The 14 days start on the day after you book.
• To cancel, tell us clearly. A WhatsApp message, a phone call or the contact form is fine. You do not need a special form.
• If you cancel within the 14 days and you did not ask us to start early, you pay nothing.

Asking us to start within the 14 days. Most visits happen soon after booking. If you want us to start within the 14 days, you must ask us to start sooner. We cannot start inside the 14 days unless you do. Say so when you book, on Setmore, on WhatsApp or on the phone. We will repeat your request back to you in writing. A WhatsApp message counts as writing. If your visit is more than 14 days after you book, you do not need to ask.

If you cancel after we have started. If you asked us to start within the 14 days and then cancel, you pay for what we have already done, in proportion to the whole job. If we have done half the job when you tell us, you pay for half the job.

If we have finished the whole job. Once we have done the whole job, you can no longer cancel it. By asking us to start within the 14 days, you agree to this.

If you simply need to move or cancel a visit after the 14 days, please tell us as early as you can, so we can offer the slot to someone else.

Getting to you

• Parking. Please leave space for our van near your car or your home.
• Car valeting. We need enough room to work around the car.
• Home cleaning. We need a tap and a plug socket that we can use.
• Getting to the car or the room. Please make sure we can reach the car, room or furniture to be cleaned. If we cannot get to the car or the room when we arrive, we will contact you straight away and agree a new time with you.

Weather and moving a visit

We work at your door, so weather can matter. In heavy rain, snow or ice we may need to move a car valet to another day. We will tell you as early as we can and agree a new day with you. We will not charge you for moving a visit because of the weather.

Paying

You pay when the job is done. You can pay by card, Apple Pay, Google Pay or cash.

Drying times

Carpets, sofas, rugs and mattresses are damp after cleaning. We tell you the drying time before we leave. It is a guide, not a promise. Drying depends on the fabric, the room, the weather and how much air moves.

Our standard of care

We do our work with reasonable care and skill. That is your right under the Consumer Rights Act 2015, and nothing in these terms takes it away.

If something is wrong

Please tell us within 48 hours and send photos. WhatsApp is quickest. The sooner you tell us, the easier it is to put right.

If the work was not done with reasonable care and skill, we will put it right at no extra cost. If that cannot be done in a reasonable time, you can ask us to reduce the price.

This does not take away your legal rights. They still apply if you tell us after 48 hours.

The law that applies

These terms follow the law of England and Wales.

Changes to these terms

If we change these terms, we will update this page and the date at the top. The terms that applied when you booked are the ones that apply to your booking.